Privacy Policy
Last Updated: 04-12-2025
VG Electrical is committed to protecting the privacy of all customers who visit our website, interact with our services, or communicate with us in person or by phone. This Privacy Policy explains what information we collect, how we use it, and the rights customers have regarding their information.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Physical address
- Service details provided by the customer
- Any information shared through our website forms, phone calls, or in-person visits
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Cookies and usage tracking data
2. How We Use Your Information
We use customer information to:
- Provide electrical services and schedule appointments
- Contact customers about billing, quotes, service updates, appointment reminders, dispatch notifications, and job-completion surveys
- Send SMS notifications (only with consent)
- Improve website functionality and customer experience
- Maintain internal records
- Respond to inquiries
We do not sell personal information to third parties.
3. SMS & Verbal Opt-in Disclosure
VG Electrical collects opt-in consent for text messaging verbally from customers.
Customers may choose to opt in in person at our physical location or over the phone when calling us. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask whether they would like to opt in to receive:
- SMS-based billing notifications
- Appointment reminders
- Dispatch notifications
- Job completion surveys
Customers are verbally informed of the following:
- “Message and data rates may apply.”
- “Message frequency may vary.”
- “Text HELP for support or more information.”
- “Text STOP to unsubscribe at any time and no further messages will be sent.”
- Their information will not be shared with third parties.
Online Form Opt-In
By submitting our contact form or signing up for texts on our website, you consent to receive SMS messages from VG Electrical at the number you provide, including messages sent through an auto dialer.
Consent is not a condition of purchase.
Message & data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP or by clicking an unsubscribe link (if available). Reply HELP for assistance.
4. How We Share Your Information
We only share information when necessary:
- With trusted service providers who help us deliver services
- To comply with legal or regulatory obligations
- To protect our business, customers, or the public from fraud or harm
We do not sell, rent, or trade customer information.
5. Data Security
We use reasonable technical and organizational measures to protect your information. While no method of data transmission is completely secure, we maintain industry-standard precautions.
6. Your Rights
Customers may request:
- Access to their stored personal information
- Correction of inaccurate information
- Deletion of data (unless legally required to retain it)
- Opt out of marketing messages
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
8. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
9. Contact Us
For questions about this Privacy Policy or your information, contact us at:
VG Electrical